Community Mental Health has an array of processes to address the person's concerns about their care.  Our goal is to address any care concern that they or their family member might have as quickly and efficiently as possible.  Our staff are empowered and committed to making that happen.  There are three informal and six formal appeals and grievance processes that may be utilized by the person or their representative.

Informal Appeals or Grievances

Informal appeals or grievances may be initiated upon request.  The appeal may be verbal or in writing.  Every effort will be made to resolve the person's concern as quickly as possible.

The three informal appeal/grievances are;

	Contact the supports coordinator/primary therapist and explain the concern
	Contact the supervisor of the primary care provider.
	Contact the director of the program where services are being provided.

Formal Appeals or Grievances

Formal appeals or grievances generally require a written request, and may be initiated simultaneously or sequentially.

The six formal appeal/grievances processes include;

	Second Opinion Process
	The Local Dispute/Grievance Resolution Process
	Family Support Subsidy Appeal Process
	Recipient Rights Process
	Department of Community Health Fair Hearing Process (Medicaid enrollees)
	Department of Community Health Alternative Dispute Resolution Process (persons not enrolled in Medicaid)